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Critical Exchange server not syncing after patch Feb 14, 2025

High VPN drops for remote users after firewall update Feb 13, 2025

Medium New hire laptop imaging — standard build Feb 12, 2025

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Exchange sync failure post-patch Tuesday 97% match

Outlook desktop froze on launch after KB5034441. Fixed by clearing local OST file and re-syncing mailbox. Took 15 min.

Office 365 connectivity issues — 3 users 89% match

Modern auth token expired. Re-authenticated via Account Settings > Repair. Affected users on Build 16.0.14326.

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Printer spooler crash on ACCT-PC-03 High Closed

Contact: Acme Corp

Feb 10, 2025 — 9:15 AM Spooler service crashes every 20 min on ACCT-PC-03. Restarting service temporarily fixes it.

Feb 10, 2025 — 11:30 AM Found corrupted driver for HP LaserJet 4250. Removed and reinstalled using universal print driver.

Feb 10, 2025 — 3:45 PM Resolved: Replaced corrupted HP driver with universal driver. Stable for 4 hours, marking closed.

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High Domain controller DNS issue — assigned to SM Feb 15, 2025

Medium Shared drive permissions audit — assigned to AK Feb 14, 2025

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